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Frequently Asked Questions
Frequently Asked Questions

If you don't find the answer to your question below, please contact us!


  1. What is Distributor Access and how do I use it?

    Distributor Access is available to authorized Thomas & Betts distributors worldwide who purchase
    Thomas & Betts products directly.

  2. How can I sign up for Distributor Access?

    A customer service representative can help you sign up and show you how to use it.

  3. Where is my order?

    Distributor orders can be tracked through Distributor Access.

  4. When will my order arrive?

    Log in to Distributor Access and click Order Status.

  5. What is the lead time on my order?

    Log in to Distributor Access and click Order Status. You may also contact your Emergi-Lite agent or inside sales resentative.

  6. How can I check stock?

    Log in to Distributor Access and click Stock Check.

  7. Where can I get a printed catalogue or a printed product sheet from the catalogue?

    A customer service representative can send printed literature to you.

  8. Where can I purchase Emergi-Lite products?

    A customer service representative can help you find the best Emergi-Lite provider for your industry and location.

  9. Who is my Emergi-Lite representative / agent?

    A customer service representative can direct your inquiry to the appropriate agent.

  10. What is my price?

    A customer service representative can direct your inquiry to the appropriate manufacturing agent.

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